Shipping policy

Where we ship

We ship anywhere in Australia with Australia Post. We do not ship internationally.

Rates

Standard Post: $10 flat, 3 to 5 business days after dispatch to most metro areas. Regional, WA and NT addresses can take longer.
Express Post: $12 flat, 1 to 2 business days after dispatch to most metro areas.
Free Standard Post on orders of $250 or more.

Dispatch

Orders for in-stock items placed before 2 pm AEST on a business day are dispatched the same day. Orders after 2 pm, and orders placed on weekends or public holidays, go out the next business day. Every parcel is tracked and you will receive the Australia Post tracking number by email when it ships.

Pre-orders

Pre-orders are dispatched on the Australian release date, or the next business day if stock arrives on release day, in the order they were received. If an order contains both in-stock and pre-order items, the whole order is held and shipped together when the last item releases. Place separate orders if you want in-stock items sooner. Release dates are set by the publisher and can move; we email you if that happens.

Packaging and high-value orders

Sealed product is packed in a rigid box with cushioning so the retail packaging arrives as it left us. Sealed cases and other high-value orders are sent with signature on delivery. Light shrink-wrap wear and minor marks on outer cardboard from normal handling are not damage; see our Return and refund policy for what is covered.

Lost, delayed or misdelivered parcels

If tracking shows no movement for 10 business days, contact us at support@aussealed.com and we will open an enquiry with Australia Post. If Australia Post declares the parcel lost, we replace the order or refund it in full. If a parcel is returned to us or delivered to the wrong address because the address you entered was incomplete or incorrect, redelivery is at your cost, so please check your address at checkout.