Straight answers to the questions we get most. If yours is not here, email support@aussealed.com and we reply within one business day.
Is everything you sell factory sealed and genuine?
Yes. Aus Sealed only sells sealed product bought from Australian distributors. We do not sell singles, opened boxes, resealed product or grey imports. If a product ever arrives with a broken factory seal, we replace it or refund it in full.
How much is shipping in Australia?
Standard Post is $10 flat and Express Post is $12 flat, both tracked with Australia Post. Standard Post is free on orders of $250 or more. Sealed cases ship by Express Post with signature on delivery at no extra charge.
When will my order ship?
In-stock orders placed before 2 pm AEST on a business day leave the same day. Orders after 2 pm, or on weekends and public holidays, go out the next business day. You get the tracking number by email as soon as the parcel is scanned.
How do pre-orders work?
Pre-orders are charged at checkout and dispatched on the Australian release date, in the order they were received. If an order mixes in-stock and pre-order items, it ships together when the last item releases. You can cancel up to 7 days before release for a refund less a 10% fee; inside that window pre-orders are final. If our allocation is cut and we cannot supply, you get a full refund.
Do you ship internationally?
No. We ship within Australia only.
Can I return sealed product if I change my mind?
No. Because the value of sealed product depends on it staying sealed, we do not accept change-of-mind returns. Transit damage is a different matter: email photos within 48 hours of delivery and we replace or refund. Light shrink-wrap wear and minor scuffs on outer cardboard are normal and are not damage. Your rights under Australian Consumer Law are not affected.
Why is a sealed case priced above ten loose boxes?
Unopened distributor cases are the tightest supply of any format and are what collectors and breakers pay a premium for. Loose boxes from an opened case are priced individually.
Are there purchase limits?
On high-demand releases we set a per-customer limit that stays in place across restocks so one buyer cannot clear a drop. The limit is shown on the product page.
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Prices include GST and every order gets a tax invoice.
Do you sell One Piece and Japanese Pokémon?
One Piece Card Game sealed product and Japanese Pokémon sets are being added as stock arrives. Join the mailing list on the home page to be told when they land.