Refund policy

Change of mind

Everything we sell is factory-sealed trading card product. The value of sealed product depends on it staying sealed, and its condition cannot be verified once it has left us, so we do not accept returns or give refunds for change of mind. That includes ordering the wrong product, ordering too many, or the market price moving after you order. Please check your cart before you pay.

Shrink-wrap wear is not damage

Light shrink-wrap wear, small scuffs or dents on outer cardboard, and creasing or tape marks on case packaging are normal for sealed product that has travelled through a distributor and Australia Post. They do not affect the contents and are not treated as damage, so we do not replace or refund for them.

Damaged in transit

If your order arrives with real damage, for example a crushed box, a broken factory seal or water damage, email support@aussealed.com within 48 hours of delivery with your order number and photos of the parcel and the product. We will replace the item if we have stock, or refund it in full, and we cover return postage if we need the item back. Please keep all packaging until the claim is settled.

Wrong or missing items

If we sent the wrong item or something is missing from your order, contact us within 48 hours of delivery and we will put it right at our cost.

Pre-orders

Pre-orders are charged in full at checkout. You can cancel a pre-order up to 7 days before the Australian release date and we will refund you less a 10% cancellation fee, which covers payment processing and the stock we have held for you. Within 7 days of release, and after release, pre-orders cannot be cancelled. If we cannot supply a pre-order because our allocation is cut, you get a full refund. If the publisher moves a release date, we will email you the new date, and you may cancel for a full refund if the delay is more than 30 days.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.